Home / UODH Feedback and Complaints Portal

Welcome to the UODH Feedback and Complaints Portal

We value your voice. This page provides information on how to share your feedback or submit a formal complaint in line with UODH’s Service Level Agreement (SLA) for handling complaints and feedback.
Our aim is to ensure every submission is reviewed fairly, confidentially, and within the set timelines established by the Institutional Effectiveness and Accreditation (IEA) Department.
If you wish to provide feedback or raise a concern, please complete the form below
Your input helps us improve the university experience for all students, staff, and stakeholders.

Response Timeline (Working Days)

  • Receipt & Acknowledgment - Confirmation sent to the submitter within 2 days.
  • Evaluation & Assignment - Case assigned to the relevant unit within 3 days.
  • Initial Response - Preliminary findings / status update within 3 days from assignment/communication.
  • Resolution / Update - Case resolved, or a progress update provided within 10 days.
  • Escalation (if needed) - Escalated to the Chancellor on Day 11 or if any step is delayed.

Complaints and Feedback Form

1. Type of Submission
2. Complainant / Reporter Information
3. Description of Issue / Feedback

Have you previously reported this issue? *
4. Desired Outcome / Resolution Requested
- By submitting this form, I confirm that the information provided is complete and accurate to the best of my knowledge.
- All outcomes are documented by Senior Leadership, with no personal or identifiable information retained, for inclusion in the annual “Your Feedback – Our Action (تأثيرك)” updates communicated to the university community.